We’ve got your back

From guiding you through the tool to solving problems within your city: we’ll help you be successful.

Having trouble with the tool, some climate actions or need an extra opinion on how to finance your plans and convince team members? That’s where our job starts.

 

FutureproofedCities help

For all questions regarding (use of) the tool and its features, we continuously update our help center (available in EN, NL, FR).

Couldn’t find an answer or just in the mood to have a chat? Feel free to click the orange button in the tool at any time and ask your question to our customer success queen Denise. We answer within 5 minutes (during business hours - we actually do sleep at night too 😴).

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My favourite part of the tool is the live chat where you can address all of your questions. The team really helps me and my colleagues solve each bottleneck.
 

Community support

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Need some advice from some partners in crime?

Consult the community within the tool. Discuss topics, ask for second opinions or get inspired by other cities’ actions. There’s 62 other cities in your reach working on the same stuff who will be happy to help you!

 

Support sessions

We believe in face to face contact. Therefore, we provide support sessions to help you out - from demonstrating how to use the tool in the very beginning to organizing work sessions where you’re open to come work without being distracted. So that you can take the time to add your city’s latest measures and actions in the tool while our walking help center is just around.

Onboarding

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Our welcome session. You’ll learn how to use the tool: add measures and actions, invite team members and share actions with citizens.

Undisturbed working

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Some quality time between you, the tool and our team. Update measures and actions without being distracted, and ask your questions rightaway.

Coaching

Struggling with something? We provide additional coaching to help you and your colleagues conquer the challenges.


Try FutureproofedCities for free