Customer success & communication specialist (FR/EN)
Whom are we looking for?
To grow FutureproofedCities, we are looking for people who are the most talented, curious, fun dedicated, right across the organisation — from sales to customer support, from product development to accounts receivable.
We don’t want to be hiring just the smartest people, it’s also about developing the most flexible people, to form the highest-performing teams. At Futureproofed we are also committed to creating an Asshole-Free-Zone.
You have skills, knowledge, energy and time and we realize there's many offers to contemplate... So why should you devote these precious resources to FutureproofedCities? Here’s the deal we have to offer: you will have to work hard to catch up with a large and growing list of ideas; things may be more chaotic than elsewhere; our plan might even fail. But the quid pro quo is that you will have more responsibility, it will be more fun, you will learn and grow more, you will do meaningful work, and if things go well, you might participate in the upside.
At Futureproofed we see climate change as one of the greatest threats to humanity — on par with nuclear warfare, in fact — but also as an unprecedented opportunity for people, cities, and businesses to thrive.
We believe our ability to reverse the climate crisis and build a fossil-free, circular and biodiverse society will determine our fate in the coming decades. Either we become the fools who let the climate change tragedy unfold, or we become the superhero generation who speed up and scale the transformation to attractive cities and a fossil-free future.
When it comes to climate change, cities are where the action is. Yet whenever we talk to civil servants responsible for climate in municipalities, we realise it’s the same thing all over Europe: more often than not it’s a one-(wo)man show, with very little time available for helping drive climate action. And every municipality seems to be reinventing the wheel.
FutureproofedCities is a web-app to help solve that. It helps cities develop, monitor and manage their climate action plan in order to implement climate action more effectively. Cities can learn from other cities and engage their citizens to better transform their climate plan into action.
We launched in early 2017 and have about 65 municipalities, or more than one municipality out of five in Flanders running on FutureproofedCities, including Antwerp, Ghent, Kortrijk, Hasselt, Ostend, Vilvoorde, Bonheiden.
In addition we are currently running a pilot project in the region of Valencia, Spain and about to take on the next step of this project in the Nordics. Other than that, we are engaged with several cities and regions across Europe.
Futureproofed is expanding and is looking for a young, positive, creative and driven colleague to join our Customer success team. As part of a growing team, her/his mission will be to drive the existing and future FutureproofedCities’ users to the effective implementation of climate action and the successful use of the platform and to communicate relevant content through our various media (blog, newsletter, social media, ...) to support them in the implementation of their climate plan.
You will be supporting our Customer success team to scale our approach for new regions by:
Training and supporting new customers to get them on board in no time (organising startup sessions, work sessions, webinars, creating movies, ...)
Engaging, supporting and monitoring existing customers (answering our live chat, following-up with customers, writing and translating help center articles, ...)
Helping our customers with inspiring content (writing valuable blog articles, newsletters, ...)
Helping build and expand FutureproofedCities’ knowledge exchanging community (organising events, webinars, ...)
Building a community feeling via our social media channels (mostly LinkedIn and Twitter)
Understanding the (new or evolving) needs of customers
Motivation to tackle climate change and interest in the opportunities it brings for cities
Strong verbal and written communication skills in: French (native) and English (bilingual).
People skills: high customer-centricity, patient with empathy and natural enthusiasm, comfortable in public speaking
Self-motivated and eager to grow and learn. Pro-activity is a key-word at Futureproofed, meaning that we won’t tell you what to do
Planning and organizational capabilities
Analytical mindset and problem-solving skills
Bonus points for
Previous experience in a SaaS environment
A bachelor degree in communication, communication management, ...
Absolute team player; someone who likes working in a team as well as independently
Being able to speak and write in at least one additional European language like Spanish, Dutch or Italian is a clear-cut advantage
What’s our offer?
A competitive salary package that is optimized to your individual needs
Flexibility in working hours and location (we're located literally next to Leuven station)
The opportunity to grow and learn within a fast-growing startup
Interested in the position? Are you the superstar we are looking for? ⚡️
Please address your application at firstname.lastname@example.org. Your application must contain your Curriculum Vitae putting forward your most relevant experiences and qualifications for the job as well as your Cover Letter (in French) explaining why you are suited for the position.
Already looking forward to meeting you! ☕️